Your message has just been received 
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Kagi Administration team.  You
should expect an answer from us 
within one 
week's time or sooner.  Your
patience is greatly appreciated.  
Please 
send all program registrations to
sales@kagi.com and all refund 
requests to 
refund@kagi.com.  All
support/technical  questions or bug 
reports 
about programs should go to the
authors.  Their email address may 
be found 
in the README file that came
with the program, on your 
registration 
form, or at our website.  Kagi
handles payments for over 1000 
programs, so 
we cannot answer questions
about specific products.  The 
answer to 
your question may already be
answered on our Frequently Asked 
Questions 
site at http://www.kagi.com  If
you do not have access to the web, 
please 
send a message to FAQ@kagi.com
for the entire FAQ.  We look 
forward to 
reading your e-mail.

Thank you,

Alvin
Joy
Don